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FAQ

 

Do you ship internationally?

No, we only ship to USA and UK, hoping to expand soon though!

I received a damaged item, what do i do?

Please contact us within 2 days upon receiving your order and send us a picture proof, we can send a replacement!

Where do you get your items?

We deal with suppliers who have warehouses in either China or USA.

Can i return an item?

Please read this.

How much does shipping cost?

Free shipping to both USA and UK.

Are there any extra fees?

Whiskerr.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

How do i get discounts?

Follow us on instagram and subscribe to our newsletter to receive our coupon codes and offers!

How long is the handling time?

Handling time is 2-4 days.

How can we contact you?

By email: support@whiskerr.com

Whatsapp +44 7721 964792 or via live chat.

How long does the shipping take?

Due to COVID-19, you can expect to receive your item in 3-4 weeks, please allow extra few days for the handling time.

What method will you use to ship my order and will i get a tracking number?

E-packet and yes you will get a tracking number but some orders won't have a tracking number because they can't be sent by e-packet so it depends.

Will i receive my order as a whole or package by package?

We will try to send your order as a whole but sometimes it will be a package by package, thanks for understanding!

Do you have an affiliate program?

Yes we do for those with an instagram account and at least 30k followers, please read here.

What are the payment methods?

Currently, we only accept Paypal.

FAQ regarding custom products only:

What is DPI, resolution and actual print file size?

We didn't answer your question? Feel free to contact us: support@whiskerr.com

Drop here!