Do you ship internationally?
No, we only ship to USA and UK, hoping to expand soon though!
I received a damaged item, what do i do?
Please contact us within 2 days upon receiving your order and send us a picture proof, we can send a replacement!
Where do you get your items?
We deal with suppliers who have warehouses in either China or USA.
Can i return an item?
Please read this.
How much does shipping cost?
Free shipping to both USA and UK.
Are there any extra fees?
Whiskerr.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
How do i get discounts?
Follow us on instagram and subscribe to our newsletter to receive our coupon codes and offers!
How long is the handling time?
Handling time is 2-4 days.
How can we contact you?
By email: email@example.com
Whatsapp +44 7721 964792 or via live chat.
How long does the shipping take?
Due to COVID-19, you can expect to receive your item in 3-4 weeks, please allow extra few days for the handling time.
What method will you use to ship my order and will i get a tracking number?
E-packet and yes you will get a tracking number but some orders won't have a tracking number because they can't be sent by e-packet so it depends.
Will i receive my order as a whole or package by package?
We will try to send your order as a whole but sometimes it will be a package by package, thanks for understanding!
Do you have an affiliate program?
Yes we do for those with an instagram account and at least 30k followers, please read here.
What are the payment methods?
Currently, we only accept Paypal.
FAQ regarding custom products only:
What is DPI, resolution and actual print file size?
These are a few basic terms to help you get started:
Resolution is the measure of pixels in the display, usually expressed in measurements of width x height. For example, a monitor that is 1920 x 1080 is 1920 pixels across and 1080 pixels down.
DPI (dots per inch) is the number of dots in a printed inch. The more dots the higher the quality of the print (more sharpness and detail)
The actual size is best described with (you guessed it) actual numbers. Let's say you have a 5”x5” shape at 100dpi, but you need to make it a 10”x10”. If you simply scale it to twice its original size you go from 5”x5” to 10”x10” Since the size has now doubled, your resolution has been cut in half- that particular part of your graphic, is now 50dpi.
When you're submitting your print files, we ask that they're at least 150dpi and at actual size. The resolution of any file is only as good as the dimensions.
Do all items in orders always ship together?
There are some products that we'll ship separately due to packaging differences.
How are your products packaged for shipment?
Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Canvases are usually shipped in corrugated boxes, ranging in dimensions of 12x18x2 to 28x38x6. Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org, then we'll gladly send a replacement at no cost to you.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll ship a replacement order for you.
Before you contact us, please contact your local post office and recheck the address you sent us.
What if i typed the wrong address?
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
Do you offer shipping with tracking?
Pillows and pillow cases
Pillow cases can be machine-washed without bleach on a cold cycle, and they can be tumble-dried on low heat. They can't be ironed or dry-cleaned.
The pillow insert should only be hand-washed.
Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher safe.
To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.
To ensure that your canvas last for a long time, don’t keep it in direct sunlight or outdoors. it can be gently dusted with a soft dry cloth or a feather duster.